Per Diem Services FAQ 2017-05-19T11:59:05+00:00

Per Diem Services: Frequently Asked Questions

Per Diem Services has taken great pride in offering the widest range of per diem attorney services in the legal community that will put your mind at ease when you need an appearance covered. Our standards and reputation amongst fellow attorneys are to treat your case as if it were our own or even better! If we can resolve your matter in one appearance, we’ll do it! Our aim is to help you move your cases towards resolution rather than merely adjourn cases over and over without progress.

How do I place a Per Diem Services order? 2017-05-31T17:12:31+00:00

Use the “Appearance Order Form” and fill out the order form.

  • Your order is not complete until you use the “Complete My Order” button at the bottom of the Appearance Order Form.
  • After you submit your order, you will be re-directed to a page that acknowledges your order with a unique order number.
  • You will also receive a confirmation email with the same order number and information you submitted
    • If you don’t receive your confirmation email, check your spam folder.
  • If you note an errors on your confirmation email, contact our office immediately at 516.295.2237 to correct and clarify your information
  • Once your order has been submitted, additional documents may be forwarded to samson@perdiemservices.com or by fax to 516.295.2260.

In the event that original documents need to be forwarded, kindly call our office in advance so that we can provide instructions for USPS mail, overnight courier or messenger service. We will designate the appropriate location for receipt of your documents at the office of the handling attorney.

What is the billing process? 2017-05-19T11:32:42+00:00

As a new Per Diem Services client, you will be asked to complete our secure, online billing information form (securely hosted and managed by BluePay). When submitting your billing information (credit card or ACH), you will not be immediately invoiced. By completing the form, you are safely transmitting your billing information where it will be safely stored for future use and billing efficiency.

Once your project details have been submitted and scheduled by the Per Diem Services staff, we shall only then create and invoice and process it using the information submitted.

Any questions? Never hesitate to call or write Per Diem Services

Are there cancellation fees? 2017-06-29T10:46:12+00:00

Any court appearance request canceled after 4:30 P.M. for the following day will be assessed the full appearance fee for the order placed. Matters ordered after 4:30 P.M for the following day that are canceled will be assessed the full appearance fee.

A local downstate deposition canceled after 4:30 P.M. will be assessed a “bust fee” per Per Diem Services rate schedule. A deposition that busts within one hour of the appearance will be assessed a same day “bust fee.”  Attorneys that are requested to wait for more than half an hour for parties, counsel or a reporter and then the deposition still busts will be assessed the regular deposition fee for that particular case.

All upstate appearances or upstate deposition orders are deemed “special orders” and will be assessed a rain or shine fee for the full cost of the matter in the event of a cancellation. Out of New York State orders are also deemed “special orders” and will be assessed a rain or shine fee for the full cost of the matter in the event of cancellation.

Same day court appearance requests that are submitted are rain or shine fees for the full cost of the matter in the event of a cancellation.

Same day or regular appearance requests where the ordering party has submitted the incorrect date, time or location for the appearance will be charged the full appearance rate.

In the event that the ordering party has submitted incorrect appearance information, they shall be charged the full rate plus the rate for appearing at the corrected appearance location. Check your confirmation email for accuracy and contact our office immediately should any changes be required

Cancellations must be in writing and sent to Samson@perdiemservices.com and include the tracking number, case name, and date of appearance.

How do I know an order has been received and assigned? 2017-05-24T19:48:28+00:00

After an order has been submitted, Per Diem Services will provide an order tracking number with case caption to you by email. Kindly place a call to Per Diem Services office (516) 295-2237 to confirm receipt of an online order as well as your directives and documents sent via facsimile or PDF.

Do I need to call assigned attorneys prior to the appearance? 2017-05-24T20:02:37+00:00

Per Diem Services requires all directives and instructions to be in writing.  By putting all directives in writing, Per Diem Services’s assigned attorneys know exactly what your instructions are and we have a paper trail for it as well. On occasion, it may be necessary for an attorney to call after your documents have been reviewed or from court if a new question or issue arises. Our Per Diem Attorneys exercise their best appropriate judgment to keep your office informed of important developments as they may arise.

When can I anticipate an appearance report? 2017-03-24T18:13:36+00:00

Per Diem Services policy is to forward court appearance reports within a reasonable period of one (1) business day. Deposition reports may take from 7-10 days to complete. Reports are generally sent by email to your office. If you are missing a report please contact us immediately by phone or by email. Per Diem Services will respond to your inquiry as soon as possible.  If we have not heard from your office after a report is sent, it will be presumed that it was received. Nevertheless, you may always call upon us for another courtesy copy. Records of reports or orders are kept within a reasonable period of time and then shredded if there are no further appearance requests on that matter.

What methods of payment are accepted? 2017-05-16T20:50:59+00:00

Per Diem Services prefers debit and credit cards including VISA, MC, Discover and American Express.

Our office also accepts ACH for appearances under $200.00 which requires providing us with valid routing and account number information at the time of an appearance order.

At the time each order is processed, a digital receipt for the matter and cost shall be emailed to your office.

In the event an ACH payment is provided to us and is dishonored for insufficiency of funds or other banking deficiencies, the ordering firm shall be responsible to immediately provide alternate payment information for the full cost of the appearance, the bank fee for rejection of the payment, plus a $50.00 administrative fee to Per Diem Services, Inc. All future orders may only be processed with a valid credit or debit card.

Are late orders or same day appearance requests available? 2017-05-24T20:03:52+00:00

Yes. An order after 5:00 P.M for the following day is deemed a late order and will be assessed a $50.00 late order charge. Expedited same day requests, although short notice, can usually be assigned but are assessed a $50.00 same day order charge as well. Depositions ordered after 5:00 pm the previous day or same day requests are assessed a $125.00 charge. Upstate appearance orders after 3:30 pm will incur an additional $50.00 charge.

I need an appearance covered but it is in a distant upstate location or it is a complex matter and I do not see it listed on the rate schedule on the order page. How much will the appearance cost? 2017-05-17T10:35:23+00:00

Please contact Per Diem Services office and we will evaluate the type of matter and provide you with a general fee quote.  The quote may be subject to an increase if the matter is later discovered to be different than what was initially described or requested. Contingencies such as a deposition that is advised to take no longer than 2 hours but in fact features an undisclosed interpreter,  a client that is 2 hours late, or additional parties or is a full day of service i.e 3:00 pm are some examples that may amend the cost. We will attempt to alert you with that amended information if possible as circumstances change. Depositions that exceed the full day time frame of 3:00 pm will be billed an additional 125.00 per hour until completion that day.

I have original documents that must be presented at the time of the appearance. Where do I send them? 2017-05-24T20:06:43+00:00

For orders that have original documents, please place these orders with at least three (3) days notice and we will direct you where to send the original papers. In cases where there is less time, we will advise with respect to alternate arrangements such as pick up or messenger. All costs pertaining to shipment or messenger are the responsibility of the firm. All documents that are sent to our counsel directly sent via FedEx must include a waiver for a signature at the time of delivery.