FAQ

1. How do I place a Per Diem Services order?
Click on the "Order Online Box" on left side of home page and fill out the order form. After you submit your order, you will receive an online acknowledgment with a tracking number and an email. Once your order has been submitted, documents may be submitted by facsimile to 516. 295. 2260 or by email documents@perdiemservices.com. In the event original documents need to be forwarded, kindly call our office so that we can provide instructions for regular mail, overnight courier or messenger service. We will designate the appropriate location for receipt of your documents at our office or the office of the handling attorney.

2. Are the documents I submit secure? Per Diem Attorneys use Sharefile as a secure source for sharing files. Alternatively, you may also send documents privately via email if you choose.

3. How do i use ShareFile to upload documents securely?
Click the left panel sharefile logo to upload documents securely with our attorneys. For additional instructions please view this brief video tutorial.

4. How do I know an order has been received and assigned?
After an order has been submitted Per Diem Services will provide a tracking number to you. Kindly place a call to Per Diem Services office (516) 295-2237 to confirm receipt of an online order with your facsimile or PDF documents.

5. Do I need to call assigned attorneys prior to the appearance?
Along with your order and documents, Per Diem Services require all directives and instructions to be in writing.  By putting all directives in writing, Per Diem Services knows exactly what your instructions are. On occasion, it may be necessary for an attorney to call from court if a new issue arises. Our Per Diem Attorneys exercise the appropriate judgment to keep the firm informed of important developments.

6. When can I anticipate an appearance report?
Per Diem Services policy is to forward court appearance reports within a reasonable period of one (1) business day. Reports are generally sent by facsimile but can also be sent by email. If you are missing a report then kindly contact us immediately by phone or by email. Per Diem Services will respond to your inquiry as soon as possible.

7. What methods of payment are accepted?
Per Diem Services accepts VISA, MC, and American Express only.

8. Are there cancellation fees?
Any court appearance request canceled after 4:30 P.M for the following day will be assessed the full appearance fee for the order placed.

A local downstate deposition canceled after 4:30 P.M will be assessed a bust fee per Per Diem Services rate schedule.

All upstate appearances or upstate deposition orders are deemed special orders and will be assessed a rain or shine fee for the full cost of the matter.

9. Are late orders or same day appearance requests available?

An order after 5:00 P.M for the following day is deemed a late order and will be assessed a $50.00 late order charge. Expedited same day requests, although short notice, can usually be assigned but are assessed a $50.00 same day order charge. Depositions for same day requests are assessed a $125.00 charge.

10. I need an appearance covered but it is in a distant upstate location or it is a complex matter and I do not see it listed on the rate schedule on the order page. How much will the appearance cost?

Please contact Per Diem Services office and we will evaluate the type of matter and provide you with a fee quote.

11. I have original documents that must be presented at the time of the appearance. Where do I send them?

For orders that have original documents, please place these orders with at least three (3) days notice and we will direct you where to send the original paperwork. In cases where there is less time, we will advise with respect to alternate arrangements such as pick up or messenger.

12. I have a volume of appearances in the same venue or before the same judge. Do you offer special pricing for these orders?

Please call Per Diem Services office to discuss the matters you need handled and we will be happy to offer special pricing for same.